Receptionist

Cumbria Health is seeking two reliable and organised Receptionists to support the safe and efficient running of our Out-of-Hours Treatment Centre in Kendal. The post holder will be responsible for the efficient running of the reception area at their designated base. Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here. First and foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours. To contact patients with appointment times and to be the first point of contact for patients arriving at the Treatment Centre. To process confidential patient information to pass to Clinicians To coordinate appointment bookings. Keeping a watchful eye on patients waiting to be seen and in the case of worsening symptoms, alerting a relevant professional. To work autonomously, managing own workload effectively referring to Control Room Supervisor, when necessary To liaise with and follow advice, guidance and requests from the Control Room Supervisor on shift to ensure the smooth running of the service. To alert Emergency Services in the event of an emergency and/or gain help from within the department. Carrying out equipment checks and reporting issues to the Control Room Supervisor. To adhere to all Cumbria Health Policies and Procedures To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security at all times. To use a variety of computerised systems to record patient details, Adastra/EMIS/Outlook etc this list is not exhaustive. Participate and ensure own on-going development, maintaining compliance for mandatory training. Undertake any other activities deemed appropriate and necessary by the organisation. To be flexible and adaptable with regards to shifts to support your team in rota cover, particularly over busy periods such a Christmas and New Year. This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here. First and foremost, post holder will be the initial point of contact for professionals and professionals referred to Primary Medical care Out of Hours.