IT Technician

<b>?</b><br /><strong>WORKING WITH US</strong> <p>The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.</p> <p>We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.</p> <p>As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.</p> <p>Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.</p> <p>To discover more about our culture, ethos and what it is like to work here, visit the page.</p> <p><br /></p> <b>?</b><br /><strong>ABOUT THIS OPPORTUNITY</strong> <p>We are looking for an IT Technician to oversee IT support services and project-related activities across a number of our successful primaries in Haringey, Brent and Thurrock.</p> <p>As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services.</p> <p><br /></p> <b>?</b><br /><strong>MAIN AREAS OF RESPONSIBILITY</strong> <p>Your responsibilities will include:</p> <ul> <li>Providing high-quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students</li><li>Logging all IT support needs accurately in the Service Management system</li><li>Retaining ownership of academy support tickets and updating staff on progress</li><li>Resolving support tickets within SLA targets</li><li>Re-routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders</li><li>Identifying, implementing and documenting desktop workarounds in the Knowledgebase</li><li>Identifying recurring incidents and performing root-cause analysis</li><li>Notifying key contacts of major incidents affecting service delivery</li><li>Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads</li><li>Installing, configuring and maintaining peripherals (printers, IWBs, projectors)</li><li>Installing and testing software and updates while ensuring licence compliance</li><li>Installing, configuring and maintaining VoIP phones</li><li>Working with local academy Technicians and providing 2nd-line support for complex issues</li><li>Familiarising yourself with academy network infrastructure and documentation</li><li>Checking and maintaining server and network infrastructure according to HarrisNET best practice</li><li>Supporting on-site infrastructure (physical/virtual servers, networking devices) to ensure availability and security</li></ul> <strong>WHAT WE ARE LOOKING FOR</strong>We are looking for an individual who is highly motivated, takes pride in delivering excellent technical support, and is committed to creating reliable, secure, and efficient IT environments across our academies. We are looking for someone who has a strong eye for troubleshooting, maintaining, and improving IT systems, and who can provide outstanding support to staff and students while ensuring our technology runs smoothly.<br />We would like to hear from you if you are:<br /><ul> <li>A confident communicator at all levels, with excellent verbal and written communication skills</li><li>Self-motivated, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment</li><li>Able to self-manage, organise and prioritise tasks and work under pressure during troubleshooting and problem-solving</li><li>Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role</li><li>Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products</li><li>Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving</li><li>Able to react quickly and effectively to issues and opportunities</li></ul> <p>For a full job description and person specification, please download the Job Pack.</p> <p><br /></p> <b>?</b><br /><strong>APPLYING FOR THIS POSITION</strong> <p>If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.</p> <p>Before applying please ensure you download the job pack from our careers website, this will help with completing your application.&nbsp;Please note that we only accept applications submitted online before the closing date.</p> <p>When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.&nbsp;</p> <p>A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.</p> <strong>OUR VISION &amp; VALUES</strong> <p>Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people...</p>