Coordination Centre Administrator

Coordination Centre Administrator The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove Peace Coordination Centre. At Rennie Grove Peace Hospice Care, our unique care provides a lifeline of compassion and support to patients, carers, and families facing progressive life-limiting illness. We provide palliative and end of life care support, including bereavement services, within Buckinghamshire and Hertfordshire and our patient services are available to adults, as well as patients transitioning into adult services (16 to 25 years.) Bereavement support is offered for all ages to families of patients and those around them, as well as throughout the community, in schools and workplaces. Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escalate. To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times. Working collaboratively with others in the Coordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way. Ensuring that data entry on to the clinical systems is complete and accurate. Work on a rota basis covering 8am to 6pm, seven days a week. Acting as a Rennie Grove Peace Hospice Care ambassador